Politica sulla Privacy

Biliardo Artigiano, located at 25 Via Ugo Bassi, Bologna, Emilia-Romagna, 40121 Italy, is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services.

We collect information that you provide to us directly, such as when you place an order for custom billiards tables or equipment, request table maintenance or repair services, arrange for professional installation, inquire about design and furnishing of billiards rooms, or communicate with us for any reason. This information may include details necessary to fulfill your request, process transactions, or provide support. We may also collect information relating to your use of this service, such as browsing patterns or interactions with our online platform, to help us understand how our services are used and to improve your experience.

The legal bases for processing your personal data depend on the specific context in which we collect it. We typically process your data because it is necessary for the performance of a contract with you (e.g., processing your order for a custom table or scheduling a repair service), where we have your consent to do so (e.g., for marketing communications where required), where the processing is necessary for our legitimate business interests (provided these do not override your data protection interests or fundamental rights and freedoms), or where processing is necessary for compliance with a legal obligation.

Your information is used to provide, operate, and maintain our services, process your transactions, communicate with you, provide customer service, understand and analyze how you use our online platform, develop new products, services, features, and functionality, and for compliance and legal purposes.

We may share your information with third parties who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are provided with access to your information only as needed to perform their functions and are required to protect the information. We may also disclose your information when legally required to do so, in response to legal process, to protect our rights or property, or to protect the safety of others. We do not sell your personal information.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Under applicable data protection law, you have certain rights regarding your personal information. These rights may include the right to access your data, the right to request rectification or erasure of your data, the right to restrict processing, the right to object to processing, and the right to data portability. You also have the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us in writing at the address provided below. You also have the right to lodge a complaint with a competent supervisory authority.

Our online platform may use cookies and similar tracking technologies to enhance your experience. For detailed information about how we use these technologies and how you can control them, please refer to our separate Cookie Policy.

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted to our online platform.

In the event of any transfer of your personal data outside the European Economic Area, we ensure that appropriate safeguards are in place, such as relying on adequacy decisions or using standard contractual clauses approved by the European Commission.

We may update this privacy policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

If you have questions or comments about this privacy policy, or if you wish to exercise your data protection rights, please contact us in writing at:

Biliardo Artigiano
25 Via Ugo Bassi
Bologna, Emilia-Romagna, 40121
Italy